Last updated: September 17, 2026
Hobonichitechos respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we handle it when you visit our website or place an order.
1. Information We Collect
We may collect the following types of information:
- Contact and order information: name, email address, phone number, shipping address, billing address, and order details.
- Payment information: payment method details needed to process your payment. Payment card data is handled by our payment processors; we do not store full card numbers on our servers.
- Transaction records: products purchased, order value, order date, and refund or return records.
- Technical information: IP address, browser type, device information, operating system, and approximate location derived from IP address.
- Usage information: pages viewed, browsing history on our site, referral source, and time spent on pages.
- Cookie data: information stored through cookies and similar technologies to support site functions, remember preferences, and measure site performance.
2. How We Use Information
We use the information we collect for these purposes:
- Order processing and shipping: to confirm your order, process payment, prepare your package, arrange delivery, and provide order updates.
- Customer service and after-sales support: to answer questions, handle returns or refunds, and resolve delivery or product issues.
- Website optimization and data analysis: to understand how visitors use our site, improve page performance, and make our store easier to use.
- Security and fraud prevention: to protect our website, customers, and business from misuse or unauthorized transactions.
- Legal compliance: to meet applicable legal, tax, and regulatory requirements.
3. Cookies and Similar Technologies
We use cookies and similar technologies to keep your cart working, remember basic preferences, and understand site traffic. You can set your browser to refuse cookies, but some parts of the site may not work properly if you do.
4. Sharing Information
We do not sell your personal information. We may share information only as needed with:
- Payment processors, to complete your transaction.
- Shipping carriers, to deliver your order.
- Service providers that help us run the website, process orders, or analyze site performance.
- Legal authorities, when required by law or when necessary to protect our rights.
5. Data Retention
We keep order and transaction records for as long as needed to fulfill orders, handle returns or refunds, and meet legal or accounting requirements. Technical and usage data may be kept for a shorter period unless needed for security or site improvement.
6. Your Choices
You may contact us to ask about the personal information we hold about you, request corrections, or ask us to delete information that we are not required to keep. You can also opt out of marketing emails by using the unsubscribe link in those emails, if such emails are sent.
7. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Contact Us
For privacy questions, contact:
Hobonichitechos
4509 Matilda Place, Kingsport, TN 37664, United States
Email: info@hobonichitechos.my
Phone: +1 423-342-6600
Service hours: Monday – Friday, 9:00 AM – 6:00 PM ET